Customer service

A routine customer request (password reset, order status, how-do-I) is answered correctly and closed with no person handling it.

Accounts whose conversations, usage and tone point to churn are flagged early enough to act.

A support agent receives a drafted reply grounded in the customer's history and the knowledge base and sends it with minor edits or none.

Each interaction receives a quality score consistent with a trained reviewer's, so coaching needs no sampling.

A conversation of any length is condensed into what was asked, what was done and what is open, and the next handler needs nothing else.

Every new ticket lands in the queue and priority a trained agent would have chosen, before a person reads it.