{
  "$schema": "https://public-agents.com/schemas/tool.schema.json",
  "schemaVersion": 1,
  "slug": "zendesk",
  "name": "Zendesk",
  "kind": "service",
  "status": "active",
  "summary": "Customer service platform (ticketing, messaging, voice, help center) with Zendesk AI: AI agents that resolve customer requests across channels without a person, Copilot for human agents, and AutoQA, which scores every interaction. For agents calling in, the vendor publishes the REST API (OAuth access tokens; API tokens deprecated) and an AI Agents API keyed per organization; Zendesk itself is an MCP client that connects to external servers, and publishes no MCP server of its own. Measured: the API answers an anonymous end user on an open instance.",
  "vendor": {
    "name": "Zendesk, Inc.",
    "url": "https://www.zendesk.com/",
    "kind": "organization"
  },
  "pricing": "paid",
  "agentAccess": {
    "noAccountNeeded": false,
    "auth": "oauth",
    "notes": "Measured 2026-09-12 06:06Z, no credentials: GET support.zendesk.com/api/v2/users/me.json answers 200 as \"Anonymous user\", the documented anonymous end-user access of an open instance. Everything else: OAuth access token per account; API token deprecated. AI Agents API: organization API key."
  },
  "surfaces": {
    "homepage": "https://www.zendesk.com/",
    "docs": "https://developer.zendesk.com/api-reference/introduction/security-and-auth/",
    "llmsTxt": null,
    "mcp": null,
    "api": "https://developer.zendesk.com/api-reference/",
    "source": null
  },
  "social": {
    "github": "zendesk",
    "x": "Zendesk"
  },
  "domains": [
    "www.zendesk.com",
    "zendesk.com",
    "developer.zendesk.com",
    "support.zendesk.com"
  ],
  "maintainers": [],
  "provenance": "third-party",
  "jobs": [
    {
      "job": "cs.deflect-tier1",
      "summary": "Zendesk AI agents, the vendor's words on this page: \"Resolve multi-step, multi-intent requests across channels with AI agents that understand intent, ask clarifying questions, and take action across systems\"; \"complete requests without handoffs\"; \"resolving requests autonomously\". Not measured.",
      "source": "https://www.zendesk.com/service/ai/ai-agents/"
    },
    {
      "job": "cs.score-interaction-quality",
      "summary": "AutoQA, the vendor's words on this page: \"Let AI powered QA review every interaction, whether handled by a human or AI agent\"; \"AutoQA scores the quality of all interactions, including AI agents and voice\". Agreement with a trained reviewer's score is not stated. Not measured.",
      "source": "https://www.zendesk.com/service/quality-assurance/"
    }
  ],
  "created": "2026-09-12",
  "updated": "2026-09-12",
  "version": 1
}