{
  "$schema": "https://public-agents.com/schemas/tool.schema.json",
  "schemaVersion": 1,
  "slug": "intercom",
  "name": "Intercom (Fin)",
  "kind": "service",
  "status": "active",
  "summary": "Customer service platform, acquired by Salesforce on 2026-09-10; the published terms still name Intercom, Inc. as the contracting party. Fin is the vendor's AI customer agent, which resolves customer conversations without a person and reports a resolution rate. For agents, a hosted MCP server at mcp.intercom.com (US) and mcp.eu.intercom.com (EU) over the workspace's data, authorized by OAuth, and a Fin Agent API by which another agent calls Fin to answer, run a procedure or escalate; access to that API is by request. Measured: MCP initialize and the REST API answer 401 with no credentials.",
  "vendor": {
    "name": "Intercom, Inc.",
    "url": "https://www.intercom.com/",
    "kind": "organization"
  },
  "pricing": "paid",
  "agentAccess": {
    "noAccountNeeded": false,
    "auth": "oauth",
    "notes": "Measured 2026-09-12 06:03Z, no credentials: MCP initialize at mcp.intercom.com/mcp answers 401, Bearer realm OAuth, invalid_token; api.intercom.io answers 401 missing_authorization. Vendor: authenticated remote MCP; REST and Fin Agent API by access token; Fin Agent API access on request."
  },
  "surfaces": {
    "homepage": "https://www.intercom.com/",
    "docs": "https://developers.intercom.com/docs/guides/mcp",
    "llmsTxt": "https://www.intercom.com/llms.txt",
    "mcp": "https://mcp.intercom.com/mcp",
    "api": "https://api.intercom.io/me",
    "source": null
  },
  "social": {
    "github": "intercom",
    "x": "intercom"
  },
  "domains": [
    "www.intercom.com",
    "intercom.com",
    "developers.intercom.com",
    "mcp.intercom.com",
    "fin.ai"
  ],
  "maintainers": [],
  "provenance": "third-party",
  "jobs": [
    {
      "job": "cs.deflect-tier1",
      "summary": "Fin, the vendor's words on this page: \"industry leading resolution rates, averaging 76% across 12,000+ customers\"; \"Fin updates accounts, processes payments and refunds, troubleshoots technical issues\"; \"works 24 hours a day, every day\". \"From $0.99 per Fin outcome\" (pricing page). Not measured.",
      "source": "https://fin.ai/"
    }
  ],
  "created": "2026-09-12",
  "updated": "2026-09-15",
  "version": 1
}