{
  "generatedAt": "2026-09-07T11:26:54.551Z",
  "job": {
    "$schema": "https://public-agents.com/schemas/job.schema.json",
    "schemaVersion": 1,
    "id": "it.resolve-tier1-it-requests",
    "function": "it",
    "name": "Resolve routine IT requests without a technician",
    "outcome": "Password resets, access requests and how-do-I questions are resolved end to end with no technician.",
    "measures": [
      "resolution rate without escalation",
      "time to resolve",
      "reopen rate"
    ],
    "aliases": [
      "IT helpdesk automation",
      "IT self-service"
    ],
    "status": "active",
    "created": "2026-09-05",
    "updated": "2026-09-05",
    "version": 1
  },
  "solutions": [],
  "evidenceWithoutClaim": []
}