{
  "generatedAt": "2026-09-07T11:26:54.551Z",
  "job": {
    "$schema": "https://public-agents.com/schemas/job.schema.json",
    "schemaVersion": 1,
    "id": "cs.triage-route-tickets",
    "function": "cs",
    "name": "Route incoming tickets to the right queue",
    "outcome": "Every new ticket lands in the queue and priority a trained agent would have chosen, before a person reads it.",
    "measures": [
      "routing accuracy against human labels",
      "time to first correct assignment",
      "re-route rate"
    ],
    "aliases": [
      "ticket triage",
      "auto-routing"
    ],
    "status": "active",
    "created": "2026-09-05",
    "updated": "2026-09-05",
    "version": 1
  },
  "solutions": [],
  "evidenceWithoutClaim": []
}