{
  "generatedAt": "2026-09-07T11:26:54.551Z",
  "job": {
    "$schema": "https://public-agents.com/schemas/job.schema.json",
    "schemaVersion": 1,
    "id": "cs.draft-agent-replies",
    "function": "cs",
    "name": "Draft replies a support agent sends with light edits",
    "outcome": "A support agent receives a drafted reply grounded in the customer's history and the knowledge base and sends it with minor edits or none.",
    "measures": [
      "edit distance before send",
      "handle time reduction",
      "customer satisfaction on drafted replies"
    ],
    "aliases": [
      "reply suggestions",
      "agent assist"
    ],
    "status": "active",
    "created": "2026-09-05",
    "updated": "2026-09-05",
    "version": 1
  },
  "solutions": [],
  "evidenceWithoutClaim": []
}