{
  "generatedAt": "2026-09-07T11:26:54.551Z",
  "job": {
    "$schema": "https://public-agents.com/schemas/job.schema.json",
    "schemaVersion": 1,
    "id": "cs.deflect-tier1",
    "function": "cs",
    "name": "Resolve tier-1 support requests without a human",
    "outcome": "A routine customer request (password reset, order status, how-do-I) is answered correctly and closed with no person handling it.",
    "measures": [
      "deflection rate",
      "reopen rate within 7 days",
      "CSAT on deflected conversations",
      "escalation accuracy"
    ],
    "aliases": [
      "L1 self-service",
      "ticket deflection",
      "AI first response"
    ],
    "status": "active",
    "created": "2026-09-05",
    "updated": "2026-09-05",
    "version": 1
  },
  "solutions": [],
  "evidenceWithoutClaim": []
}