{
  "function": {
    "id": "cs",
    "name": "Customer service",
    "description": "Answering, routing and resolving customer requests after the sale."
  },
  "jobs": [
    {
      "id": "cs.deflect-tier1",
      "function": "cs",
      "name": "Resolve tier-1 support requests without a human",
      "outcome": "A routine customer request (password reset, order status, how-do-I) is answered correctly and closed with no person handling it.",
      "status": "active",
      "coverage": {
        "solutions": 0,
        "claims": 0,
        "caseReports": 0,
        "measured": 0,
        "supports": 0,
        "contradicts": 0
      },
      "url": "https://public-agents.com/jobs/cs.deflect-tier1"
    },
    {
      "id": "cs.detect-churn-signals",
      "function": "cs",
      "name": "Flag customers likely to leave from their interactions",
      "outcome": "Accounts whose conversations, usage and tone point to churn are flagged early enough to act.",
      "status": "active",
      "coverage": {
        "solutions": 0,
        "claims": 0,
        "caseReports": 0,
        "measured": 0,
        "supports": 0,
        "contradicts": 0
      },
      "url": "https://public-agents.com/jobs/cs.detect-churn-signals"
    },
    {
      "id": "cs.draft-agent-replies",
      "function": "cs",
      "name": "Draft replies a support agent sends with light edits",
      "outcome": "A support agent receives a drafted reply grounded in the customer's history and the knowledge base and sends it with minor edits or none.",
      "status": "active",
      "coverage": {
        "solutions": 0,
        "claims": 0,
        "caseReports": 0,
        "measured": 0,
        "supports": 0,
        "contradicts": 0
      },
      "url": "https://public-agents.com/jobs/cs.draft-agent-replies"
    },
    {
      "id": "cs.score-interaction-quality",
      "function": "cs",
      "name": "Score every support interaction against the quality rubric",
      "outcome": "Each interaction receives a quality score consistent with a trained reviewer's, so coaching needs no sampling.",
      "status": "active",
      "coverage": {
        "solutions": 0,
        "claims": 0,
        "caseReports": 0,
        "measured": 0,
        "supports": 0,
        "contradicts": 0
      },
      "url": "https://public-agents.com/jobs/cs.score-interaction-quality"
    },
    {
      "id": "cs.summarize-conversations",
      "function": "cs",
      "name": "Summarize a customer conversation for the next handler",
      "outcome": "A conversation of any length is condensed into what was asked, what was done and what is open, and the next handler needs nothing else.",
      "status": "active",
      "coverage": {
        "solutions": 0,
        "claims": 0,
        "caseReports": 0,
        "measured": 0,
        "supports": 0,
        "contradicts": 0
      },
      "url": "https://public-agents.com/jobs/cs.summarize-conversations"
    },
    {
      "id": "cs.triage-route-tickets",
      "function": "cs",
      "name": "Route incoming tickets to the right queue",
      "outcome": "Every new ticket lands in the queue and priority a trained agent would have chosen, before a person reads it.",
      "status": "active",
      "coverage": {
        "solutions": 0,
        "claims": 0,
        "caseReports": 0,
        "measured": 0,
        "supports": 0,
        "contradicts": 0
      },
      "url": "https://public-agents.com/jobs/cs.triage-route-tickets"
    }
  ]
}